Reference

What You Agree To When You Use kpkp

These terms set out the rules for your kpkp account — how it works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions we currently serve.

Account holders onlyBangladesh-eligible regionsbKash, Nagad, Rocket coveredMobile and browser accessSubject to local law
kpkp What You Agree To When You Use kpkp
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available to help. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat widget from your account dashboard. Available during our standard support hours for account and terms queries.
Email Support Send your query to our support address from your registered email. Include your account reference so we can locate your record quickly.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and how to request a change to your account details.
HOW WE OPERATE

What We Do to Keep Your Account Secure

We take a straightforward approach to account security and data handling. Your information is used only to operate your account and process your transactions — nothing else. Here is how we handle the key areas.

Data We Hold

We store the details you provide at registration and your transaction history. We do not sell your data to third parties or use it for purposes outside your account.

Wallet Verification

Withdrawals go back to the bKash, Nagad, or Rocket wallet used for your deposit. We verify the wallet matches your account before releasing any funds.

Account Security

Your account is protected by a one-time password sent to your registered mobile number each time you log in from a new device or browser.

Requesting Changes

To update your registered details or request account closure, contact support from your registered email or phone. We process verified requests within a reasonable timeframe.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

Account access depends on your local law and the regions we currently serve. You must meet the eligibility criteria for your region before opening an account.

We notify you through your registered contact before any material update. Continuing to use your account after that notice means you accept the updated terms.

The terms apply to all transactions on your account, including deposits and withdrawals via bKash, Nagad, and Rocket, as well as Bank Transfer where available.

Contact our support team first. Most account issues are resolved at that stage. If your concern remains unresolved, we follow the formal dispute process set out in these terms.

We may suspend or close an account if we find a breach of these terms, a legal requirement to do so, or a security concern. We will inform you where we are permitted to.

Send a request from your registered email to our support address. We will confirm receipt and provide your data within the timeframe required by applicable law in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.