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How kpkp Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your kpkp account, how we use it, and what rights you have over it. Access to kpkp and the handling of your data depends on your local law and eligible regions.

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kpkp How kpkp Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Have a question about your personal data, want to request a copy, or need to correct something on your account? Our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Start a chat from your account dashboard for the quickest response on data queries.
Email Support Send your data request or privacy question to our support address and we will follow up in writing.
Account Settings Some data preferences — like marketing emails — can be updated directly inside your account settings without contacting support.
DATA HANDLING

How We Protect and Manage Your Information

We apply security measures across every part of your account — from login to payment processing. Here is how we handle the four areas that matter most to your privacy.

Account Security

Your password is stored as a one-way hash. We use OTP verification on login and flag sessions from unrecognised devices so you stay in control.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform are used most. You can manage non-essential cookies from the cookie banner.

Data Retention

Active account data is kept while your account is open. After closure, personal data is deleted or anonymised on our retention schedule unless law requires otherwise.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. Eligibility depends on your local law and region.

Common Questions About Your Privacy

These are the questions we hear most often about how kpkp handles personal data. If your question is not here, contact support directly.

We collect your name, contact details, and login credentials at registration. We also record device and session data to protect your account from unauthorised access.

No. We only record the transaction reference and amount for your wallet history. Your mobile banking PIN and full wallet credentials are never stored on our systems.

Yes. Contact our support team via live chat or email with your account details and we will provide a copy of your personal data. Eligibility depends on your local law and eligible region.

Send a deletion request through live chat or email support. We will remove or anonymise your personal data in line with our retention schedule, except where legal obligations apply.

We do not sell your data. Payment data shared with bKash, Nagad, or Rocket is limited to what those processors need to complete your transaction — nothing more.

Non-essential cookies can be managed from the cookie banner when you first visit. You can also update preferences later through the cookie settings link in the site footer.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.